We are here to support you
Whether you want to stream an event or a 24/7 live channel, your content is the most valuable asset. We have a unique expertise in live streaming and our experts will always make sure your streams reach your subscribers.
Natively High Available
Our solution comes with high-availability. We are truly cloud-native and our processing pipeline is fully stateless, ensuring a level of availability that can’t be achieved with any traditional solutions.
Ask the experts
We don’t externalize our support. When you reach out to us, your request will be taken care of by our engineers, in our headquarter, with quick escalation processes.
Quortex I/O Support plans
We offer different levels of support when you use our solution. You can also check our Help Center to get you started. You pay monthly, based on the usage of the platform. Please contact us if you need any further details or if you need a more customised solution!
Included
Business Days/9am-6pm CET
Free
48-hour response time
Live Chat support
Website tutorials and API
Teams
Business Days/9am-6pm CET
10% of the monthly usage
Minimum of 1000€ / month
2-hour response time
Live Chat support
Website tutorials and API
Email support
Dedicated Slack Channel
Access to developers
Enterprise
24/7/365
Contact Us
30-min response time
Live Chat support
Website tutorials and API
Email support
Dedicated Slack channel
Access to developers
Service Level Agreement
Dedicated phone support
Dedicated account owner
Personalized trainings
