We are here to support you

Whether you want to stream an event or a 24/7 live channel, your content is the most valuable asset. We have a unique expertise in live streaming and our experts will always make sure your streams reach your subscribers.

Natively High Available

Our solution comes with high-availability. We are truly cloud-native and our processing pipeline is fully stateless, ensuring a level of availability that can’t be achieved with any traditional solutions.

Ask the experts

We don’t externalize our support. When you reach out to us, your request will be taken care of by our engineers, in our headquarter, with quick escalation processes. 

Quortex I/O Support plans

We offer different levels of support when you use our solution. You can also check our Help Center to get you started. You pay monthly, based on the usage of the platform. Please contact us if you need any further details or if you need a more customised solution!

Included

Business Days/9am-6pm CET

Free

48-hour response time

Live Chat support

Website tutorials and API

Teams

Business Days/9am-6pm CET

10% of the monthly usage
Minimum of 1000€ / month

2-hour response time

Live Chat support

Website tutorials and API

Email support

Dedicated Slack Channel

Access to developers

Enterprise

24/7/365

​Contact Us

30-min response time

Live Chat support

Website tutorials and API

Email support

Dedicated Slack channel

Access to developers

Service Level Agreement

Dedicated phone support

Dedicated account owner

Personalized trainings

Quortex

Société par actions simplifiée au capital de 101.242€
1137A Avenue des Champs Blancs
35510 Cesson Sévigné
FRANCE
RCS Rennes 842 176 141
email: info@quortex.io

Publication Director: Marc Baillavoine